Teachers’ Intercultural Communicative Competence and Intercultural Sensitivity: An Investigation of Emergency Online Classes in Higher Education

The study aims to ascertain whether intervention workshops held for Iranian EFL teachers had any effect on their knowledge of intercultural communicative competence (ICC) or sensitivity (IS). investigated the about ICC and IS practice teachers. 30 participated in a six-session workshop IS, completed Questionnaire (Zhou, 2011) (Chen & Starosta, 2000) before again after workshops. A further 10 underwent semi-structured interview designed obtain IS. In addition, classes were observed students took part identify teachers’ practice. results indicated that significant both knowledge. All respondents considered themselves interculturally competent sensitive English who showed respect different cultures. It was also found influenced These findings have potential raise awareness prominence inspire them seek opportunities improvement consequently improve job performance.